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Membership and Annual Giving Manager

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Website NCSML National Czech & Slovak Museum & Library

Job Description

The Membership and Annual Giving Manager (MAGM) is the primary representative of the NCSML membership program and annual giving efforts.  The MAGM is responsible for overseeing the entirety of the membership program, including reporting and analysis, strategy development and traffic management for membership efforts on an ongoing basis.  As membership manager, this position is responsible for increasing the number of members and overall support for the NCSML.  As Annual Giving Manager, this position will plan, coordinate, and oversee the annual giving campaign.  This position will oversee data management for the organization.

Key Responsibilities and Tasks

  • .Serve as the primary representative of the NCSML Membership Program on a daily basis, and will attend membership events, including exhibition openings, museum programs, and members-only events.
  • Develop and direct strategies driving integrated mail, on-line, and telephone campaigns to acquire, upgrade, and renew members and donors. Maintain a detailed schedule of solicitations and cultivations, including timely delivery of strategy, creative, and data files.
  • Lead the implementation of membership strategic plans to ensure achievement of annual membership targets and growth in members and donors.
  • Work in collaboration with Marketing and Development departments to plan and deliver strategies that support new member acquisition, member retention, and member-to-donor conversion and upgrades.
  • Ensure that the database is segmented effectively for targeted marketing and development opportunities in member/donor giving cycles; work to assure maximum growth opportunity for the NCSML.
  • Maintain accurate membership and giving records and databases. Monitor, report, and interpret member/donor sales, attendance, conversations, and giving on a daily, weekly, monthly and quarterly basis.
  • Communicate to appropriate staff and take necessary action when contributions, sales, and member participation decrease or increase unexpectedly.
  • Monitor and compare corporate memberships and contributions on a regular basis.
  • Work with the development team to create a year –round member and donor marketing plan that incorporates advertising and promotion strategy.
  • Oversee the development of membership and annual fund collateral, e-communications, and marketing materials and assist in the development of content for these communication tools.
  • In collaboration with internal teams, manage member events and proactively address customer service issues.
  • Work with the Development Team to set annual goals for the membership and donor budgets while establishing strategies to meet budget targets.
  • Responsible for up-to-date maintenance of the NCSML database including input of records, processing gifts, list pulls, creating reports, and training of staff in relationship to the database.
  • Coordinate all membership initiatives with all departments to ensure that membership is a team initiative.
  • Establish the strategy and timeline for all membership and donor mailings and email communications, including but not limited to acquisitions, renewals, upgrades, invitations, general communications, and annul fund appeals.
  • Survey members and donors on an ongoing basis to measure and evaluate the effectiveness of current membership program services, benefits, and policies, relating to retention and acquisition of members on a regular basis. Recommends, designs, and implements changes to improve effectiveness and efficiency.
  • Oversee and assist with gift and acknowledgement processes when gifts are received.
  • Develop, promote, and document best practices and policies associated with member, donor, and prospect management. Maintain security, accuracy and integrity of database.
  • Work as a member of the Development Team and assumes responsibilities as needed by the team to enhance membership, donor giving and overall NCSML advancement.
  • Perform additional duties as assigned.

Skills, Knowledge, and Abilities

  • Bachelor’s degree preferred, preferably in marketing, computer science, systems technology, communications, development or related field
  • Three or more years’ experience in non-profit membership management, marketing or development
  • Demonstrated computer skills and management of database systems; this includes development software, spreadsheets, project management software and web applications
  • Demonstrated record of experience in data analysis and report writing
  • Proven ability to work on a variety of projects simultaneously, strong project management skills, and attention to detail
  • Strong writing, editing, and communication skills
  • Demonstrated project management skills

Title: Membership and Annual Giving Manager

Reports to: Director of Community Engagement

Status: Full-time salaried position.

To apply, please submit resume, cover letter and salary expectations to:

Brittany Scanlon, Vice President for Operations and Finance

bscanlon@ncsml.org

No phone calls, please. Applications also accepted via Indeed.com

Minimum Qualifications

  • Bachelor’s degree preferred, preferably in marketing, computer science, systems technology, communications, development or related field
  • Three or more years’ experience in non-profit membership management, marketing or development
  • Demonstrated computer skills and management of database systems; this includes development software, spreadsheets, project management software and web applications
  • Demonstrated record of experience in data analysis and report writing
  • Proven ability to work on a variety of projects simultaneously, strong project management skills, and attention to detail
  • Strong writing, editing, and communication skills
  • Demonstrated project management skills
About the National Czech & Slovak Museum & Library

For more than 40 years, the NCSML has collected preserved and interpreted the stories of Czechs and Slovaks. In the beginning, our audience was relatively small, mostly local and composed primarily of visitors with Czech or Slovak heritage. Now a national museum with international standing, our audience has become much more diverse. In recognition of our shifting demographics, the NCSML is positioning itself as a place where anyone from anywhere can appreciate the stories, experiences and contributions of Czechs and Slovaks. It is a place to celebrate cultural diversity and have fun; and it is a place to dig deep. In learning about others, we hope visitors will learn about themselves, and make connections to important contemporary issues.

Mission: Inspire people from every background to connect to Czech and Slovak history and culture.

Vision: We are a museum that celebrates life. Czech life. Slovak life. American life. We are a museum that encourages self-discovery; a museum that asks what it means to be free. Through extraordinary exhibitions and experiences, we tell stories of freedom and identity, family and community, human rights and dignity. Our stories connect yesterday with today and tomorrow.

 The NCSML is an Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities.

To apply for this job please visit ncsml.org.

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